Legal
Our policies, agreements, and compliance documents
Below you'll find the legal documents that govern your use of OpenObserve. If you have any questions, please contact us at legal@openobserve.ai .
Terms of Service
The terms and conditions that govern your access to and use of OpenObserve's products and services.
Privacy Policy
How we collect, use, disclose, and safeguard your personal information.
Data Processing Agreement (DPA)
How we process personal data on behalf of our customers in compliance with GDPR, CCPA, and other applicable privacy laws.
Service Level Agreement (SLA)
Our service availability commitments, service credits, and support service levels across OpenObserve Cloud, Enterprise (BYOC), and Self-Hosted deployments.
Enterprise License Agreement (EULA)
The End-User License Agreement governing use of the OpenObserve Enterprise software, including license grant, restrictions, support, and warranties.
Subprocessors
The third-party subprocessors we use to provide our services under our Data Processing Agreement.
Acceptable Use Policy
Prohibited activities and your responsibilities when accessing or using OpenObserve's products and services.
Security & Compliance
Our security practices, certifications, and compliance posture, including SOC 2 and ISO 27001.